Delivery & Shipping

1. Shipping Overview

Shipping Information United States (48 Contiguous States) & Canada Australia & United Arab Emirates
&Germany&
United Kingdom
Order Processing Time 1–2 business days 1–3 business days
Estimated Transit Time 3–5 business days 18–23 business days
Estimated Total Delivery Time 4–7 business days 19–26 business days
Standard Shipping Free Free
Shipping Carriers FedEx / UPS / CEVA Logistics FedEx / UPS / TNT / CEVA Logistics
Tracking Provided after shipment Provided after shipment

Estimated delivery times are business days. Total delivery time includes order processing time and estimated carrier transit time.

Delivery times are estimates and may vary due to carrier operations, severe weather, holidays, customs clearance, or other circumstances beyond ROCTRY's reasonable control.

2. Order Cut-Off Time

Our daily order cut-off time is:

7:00 PM Eastern Time (ET), Monday–Saturday

Orders placed after the daily cut-off time will be processed on the next business day.

3. In-Stock Products

Products shown as available for purchase on the ROCTRY website are processed according to the processing times listed above.

For in-stock products:

  • United States & Canada: 1–2 business days processing + 3–5 business days transit
  • Australia Australia & United Arab Emirates & Germany & United Kingdom: 1–3 business days processing + 18–23 business days transit

Estimated total delivery time:

  • United States & Canada: 4–7 business days
  • Australia Australia & United Arab Emirates & Germany & United Kingdom: 19–26 business days

4. Shipping Cost

Standard shipping is free for eligible destinations listed in this policy.

No additional standard shipping fee is charged at checkout for eligible destinations.

5. Shipping Carriers

Depending on the destination, shipment size, and delivery requirements, ROCTRY may use the following carriers and logistics providers:

  • FedEx
  • UPS
  • TNT
  • CEVA Logistics

Large and heavy office chairs may be shipped through freight/LTL transportation, including delivery arranged through CEVA Logistics or another appropriate freight service.

The carrier selected for an order may vary based on the delivery destination and shipment requirements.

6. Large & Heavy Furniture Delivery

ROCTRY office chairs are large and heavy furniture products. Certain orders may therefore require freight or LTL delivery rather than standard parcel delivery.

For freight shipments:

  • Delivery may require additional handling by the carrier.
  • Customers should ensure that the delivery address is accessible for large and heavy furniture shipments.
  • Carrier delivery procedures may vary depending on the destination and shipment type.
  • Customers should inspect the outer packaging upon delivery.

7. Order Tracking

After your order has been shipped, ROCTRY will send a Tracking Number by email within 24 hours.

The tracking information can be used to monitor the shipment through the applicable carrier.

If you do not receive your tracking information, please check your spam or junk email folder first. You may also contact ROCTRY Customer Support for assistance.

8. Delivery Inspection & Damaged Packaging

Because our products are large and heavy furniture items, we strongly recommend inspecting the shipment when it arrives.

If the outer packaging has visible damage, including dents, tears, punctures, crushing, or other signs of damage:

  1. Take clear photographs of the damaged packaging before opening the package.
  2. If possible, note the visible damage when accepting the delivery.
  3. After opening the package, take photographs of any product damage.
  4. Contact ROCTRY Customer Support as soon as possible and provide your order number and photographs.

This information helps us investigate transportation-related damage with the carrier and provide an appropriate resolution.

9. Delivery Areas

ROCTRY currently ships to the following destinations:

  • United States — 48 contiguous states
  • Australia
  • Canada
  • United Kingdom
  • Germany
  • United Arab Emirates

For destinations outside the areas listed above, please contact ROCTRY Customer Support before placing an order to confirm shipping availability.

10. United States Delivery Restrictions

We currently do not ship to:

  • Alaska
  • Hawaii
  • Guam
  • Puerto Rico
  • U.S. Virgin Islands
  • P.O. Boxes
  • APO/FPO/DPO addresses

11. Split Shipments

Orders containing multiple products may be shipped in separate packages or shipments.

When an order is shipped in multiple packages, separate tracking information may be provided for each shipment.

12. Taxes & Duties

Applicable taxes and duties are handled according to the destination and the terms displayed at checkout.

Any applicable charges collected at checkout will be shown before the order is completed.

13. Address Changes

Please carefully verify your shipping address before completing your purchase.

If you need to change your shipping address after placing an order, contact ROCTRY Customer Support as soon as possible.

Once an order has entered processing or has been shipped, an address change may not be possible and additional carrier charges may apply.

14. Failed Delivery, Storage & Redelivery

Customers are responsible for providing a complete and accurate delivery address and ensuring that the delivery location can receive large furniture shipments.

If delivery cannot be completed because of an incorrect address, refusal of delivery, failure to receive the shipment, or another circumstance attributable to the recipient, additional storage or redelivery charges may apply.

Please contact ROCTRY Customer Support if you are unable to receive your shipment.

15. Lost or Missing Packages

If tracking information indicates that a shipment has been lost or has not been delivered as expected, please contact ROCTRY Customer Support.

We will work with the applicable carrier to investigate the shipment. If the carrier confirms that the package has been lost, ROCTRY will provide an appropriate resolution, which may include a replacement shipment or refund, depending on the circumstances of the order.

16. Delivery Delays

The delivery timeframes stated in this policy are estimated delivery times and are not guaranteed delivery dates.

Delays may occur due to severe weather, carrier disruptions, holidays, customs clearance, remote-area delivery conditions, or other circumstances beyond ROCTRY's reasonable control.

If your shipment is experiencing a significant delay, please contact ROCTRY Customer Support for assistance.

17. Customer Service

Our customer service team is available:

Monday–Saturday: 10:00 AM–7:00 PM Eastern Time (ET)

For questions regarding orders, shipping availability, tracking, or delivery, please contact our customer service team.

ROCTRY Customer Support will be happy to assist you.

Quick Answers to Shipping Questions

  • Roctry aims to provide a smooth, enjoyable experience from checkout to delivery.
  • Based on product type and delivery method, your order may ship in multiple deliveries.
  • To check your order status, please click here.

Our trained delivery team will:

  • Unpack, inspect, and assemble your furniture
  • Place it in your selected room
  • Remove all packaging and debris

This service covers furniture, oversized décor, irregular shapes, and fragile items not suitable for parcel shipping

  • Ensure the furniture fits through all entry points (doors, halls, stairs, elevators) and into the intended room.
  • Refer to our Furniture Measuring Guide. These guidelines do not guarantee successful delivery.
  • Ensure the selected room is appropriate and cleared, as our team cannot move or dispose of existing furniture.
  • If your building requires a Certificate of Insurance (COI), please contact us after placing your order.

  • Shipping details: We will contact you within 1–2 business days with your shipment details.

An individual 18 years or older must be present to receive and inspect the order.

We cover all shipping costs.
Every order includes free international shipping—no minimum purchase required and no hidden fees.

Important Notes:

  • Total Delivery Time = Processing Time + Transit Time
  • Stock availability is shown on each product page.
  • Requests for expedited shipping or address changes must be made as early as possible.
  • Address changes after the order has shipped may incur a 50$+ modification fee depending on carrier policies.

Roctry stands behind every shipment. If an issue arises, we’ll work with you to resolve it.

If Tracking Shows “Delivered” but You Didn’t Receive the Package

Please follow these steps:

  1. Confirm your shipping address in your order confirmation email.
  2. Check all potential drop-off locations (porch, mailbox, lobby, garage, etc.).
  3. Ask neighbors, building staff, or family members.
  4. Contact the carrier with your tracking number for additional details.

If your package still does not arrive within 24 hours, please contact us within 7 days of the expected delivery date at support@roctry.com.

Include your order number and a brief description of the issue.

Once the carrier confirms a lost or misdelivered package, Roctry will offer:

  • A free replacement, or
  • A full refund to your original payment method.

Important: Claims submitted more than 7 days after the package shows "Delivered" cannot be processed.

Returns & Exchanges:Items must be returned within 30 days of receiving your order. Returned products must be in their original condition, unworn/unused, with all tags attached and all original packaging included.

Click here to visit the Returns Center.