Zeno Leather Executive Chair

COLOR: Beige

STYLE:

High Back Office Chair

Low Back Office Chair

Quantity: (In cart: 0)

Increments of 1 Minimum of 1 Maximum of

$1,099.00 -100%

$1,099.00

Sales tax calculated at checkout

Complimentary Worldwide Shipping — In-Home Delivery

Zeno Leather Executive Chair

$1,099.00

Category	United States (48 contiguous states)	Australia & New Zealand	Other countries & regions
Processing time (in stock)	1–2 business days	~3 business days	15–20 business days
Out-of-stock order processing time	15–20 business days	30–45 business days	20–30 business days
Transit time	5–10 business days	5–10 business days	10–15 business days
Order total delivery time(in stock)	6–12 business days	8–13 business days	25–35 business days
Order total delivery time (Out-of-stock)	16–22 business days	33–48 business days	35–50 business days
Carrier	FedEx / Freight	FedEx / Freight	FedEx / Freight
Shipping cost	Standard shipping free Expedited shipping at extra cost	Same as U.S. policy	Same as U.S. policy
Delivery restrictions	Not delivered to: Hawaii, Alaska, Guam, Puerto Rico, U.S. Virgin Islands, P.O. Boxes, APO/FPO/DPO addresses	None	Some areas may be excluded due to carrier limitations
Split packages	Orders may ship in multiple packages due to inventory or packaging optimization	Same policy	Same policy
Taxes & duties	Included in product price	Included in product price	Included in product price
Address-change fee	USD $50+ per change	USD $50+ per change	USD $50+ per change
Storage / redelivery fee	May apply 3 days after failed delivery attempt	Same policy	Same policy
Lost-package policy	Contact carrier first; if confirmed lost, we offer re-shipment or full refund	Same policy	Same policy

Shipping Note:
Other countries and regions include the United Kingdom, Germany, France, Switzerland, Finland, and the United Arab Emirates. If you wish to ship to any other locations not listed above, please contact our customer service for confirmation.

We want you to be completely satisfied with every Roctry office furniture item. If you are not satisfied, you may request a return or exchange in accordance with the following policy (shipping fees are non-refundable except for items with manufacturing defects or shipping damage).

1. Order Cancellation Policy

Non-Custom Items: Free cancellation within 24 hours of placing the order. Cancellation is still allowed if the item has not been shipped after 24 hours. No cancellation is permitted once the item is shipped; if you refuse the package, you will be responsible for return shipping fees (US$100 per item via FedEx / US$300 for truck delivery).
Custom Items: Order cancellation is not accepted.

2. Return Policy (30-Day Validity)

You may initiate a return request with Roctry customer service (email: support@roctry.com) within 30 days of receiving the item. Returns sent without prior contact will be rejected.

Eligibility for Returns

Items must be in new, unused, undamaged condition with all original packaging, padding, hardware, labels, and receipts retained.
A valid proof of purchase (e-receipt, order number, or packing slip) is required.

Non-Returnable Items

Custom-made items
Items marked "Non-Returnable" on the product page
Discount-priced defective items (sold due to quality issues)
Items without original packaging
Items damaged due to misuse or customer error
Unauthorized returns (sent without prior contact)

Return-Related Fees

For returns other than manufacturing defects or shipping damage: Shipping fees are non-refundable, and a 15% restocking fee (deducted from the refund) will apply (this also applies to returns due to personal preference).
If original packaging is missing: An additional US$59 repackaging fee will be charged.

3. Damage & Warranty Instructions

Please inspect the item thoroughly upon delivery:

Shipping Damage / Manufacturing Defects

Submission Window: ≤7 days after delivery
Steps: Provide your order number & issue description; upload clear photos/videos (showing the issue/packaging); retain original packaging.
Service: Free refund/exchange/repair; item amount, taxes, and shipping fees will be refunded.

Wrong Item / Missing Item

Submission Window: ≤7 days after delivery
Steps: Provide your order number & issue description; upload photos of the received item (for wrong items) or package/contents (for missing items); retain original packaging.
Service: After verification, we will send the correct/missing item, or provide a refund/exchange (no additional fees).

Incorrect Delivery Address (Customer Error)

Submission Window: Anytime
Steps: Contact customer service after the package is returned to arrange re-delivery or return.
Fees: Customer is responsible for re-delivery fees or return shipping fees of US$50 or more.

4. Refund Details

Refund Methods

Refunds will be issued to the original payment method.
Promo codes used for the purchase will be invalid after return (unless exchanging for an item of equal or higher value).
Orders paid via cash or check will be refunded by company check (processing time up to 15 business days).

Refund Processing & Timeline

Refunds will be processed after the warehouse receives and inspects the return (up to 30 days, depending on return method):

Payment Method	When is the refund initiated?	When will I receive the refund?
PayPal	Within 5–7 business days after we receive and inspect the return, via the original payment method.	Refunds usually appear in your PayPal account immediately after processing.
Credit Card (including Apple Pay, Google Pay, Affirm, etc.)	Within 5–7 business days after we receive and inspect the return, via the original payment method.	Please note that your bank or credit card issuer may take additional time to reflect the refund on your statement.

5. Self-Measurement Responsibility

Ensure the office furniture can fit through all doorways, elevators, stairs, and into the reserved space. For returns due to size issues, refunds will only be issued as Roctry gift cards (restocking fee and original shipping fee will be deducted).