When purchasing a premium executive office chair online, one of the most common questions customers ask is:

• Where does your office chair ship from?
• Do you have a warehouse in Canada or the USA?
• How long does shipping take?
• Will I need to pay additional shipping fees or import taxes?
• Can I pick up my order from the warehouse?

These are important questions—especially when you're investing in a high-quality leather office chair.

At Roctry, we believe in making the buying process transparent from the very beginning. Here's everything you need to know about how we ship our executive office chairs across North America.

---

Local Warehouses in Canada and the United States

To provide faster delivery and a better customer experience, Roctry operates local warehouses in both Canada and the United States.

Our warehouse locations include:

🇨🇦 Toronto Warehouse – Serving customers throughout Canada.

🇺🇸 U.S. West Coast Warehouse – Serving customers across the continental United States.

By shipping from local warehouses whenever possible, we reduce transit times and make receiving large furniture much more convenient.

---

How Long Does Delivery Take?

Delivery time depends on two factors:

• Your shipping address
• Whether the product is currently in stock

In-Stock Products

If the chair is available in your local warehouse, delivery is typically:

Canada: 1–7 business days

United States: 1–6 business days

Delivery times vary depending on your distance from the warehouse and your local carrier's schedule, but we always work to dispatch orders as quickly as possible.

For full details on our delivery process, please visit our Shipping Policy.

---

What If My Chair Is Not in Stock?

Some of our executive office chairs are handcrafted and built to order.

If your selected model is temporarily out of stock, it will enter our custom production process before shipment.

Before placing your order, you're welcome to contact our customer support team to check the latest inventory availability.

If you order directly through our website, our team will also contact you after your purchase to confirm inventory status, estimated production time, and delivery details.

This ensures you always know exactly when your chair will arrive.

---

Is Shipping Included?

Yes.

All Roctry office chairs include shipping costs in the purchase price.

There are no additional shipping charges during checkout for eligible delivery areas.

Our goal is simple:

Provide a straightforward shopping experience with transparent pricing and no unexpected shipping costs.

---

Will I Need to Pay Import Duties or Extra Fees?

For most orders shipped from our local Canadian or U.S. warehouses, customers do not need to arrange international shipping themselves.

If you have questions regarding your specific delivery address or local regulations, our customer support team is always happy to help before you place your order.

---

How Are Large Office Chairs Shipped?

Premium executive office chairs are much larger and heavier than standard office furniture.

To ensure your chair arrives safely, every shipment is carefully prepared.

Each chair is:

• Professionally tested before shipping
• Fully inspected for quality
• Carefully packaged
• Securely boxed
• Shipped on a protective pallet

Unlike many office chairs that require complicated assembly, our chairs arrive fully assembled and ready to use.

Once your chair arrives, simply:

• Unload the pallet
• Remove the packaging
• Position your chair
• Start enjoying it immediately

No complicated installation is required.

---

Can I Pick Up My Chair From the Warehouse?

Yes.

If you prefer to collect your chair yourself, warehouse pickup is available.

To ensure your order is prepared and ready upon arrival, pickup appointments must be scheduled in advance.

Simply contact our customer support team before your visit, and we'll arrange everything for you.

---

Need Help After Delivery?

Our commitment doesn't end when your chair arrives.

If you have questions about your order, delivery, setup, or product usage, our support team is ready to help.

Whether you need replacement parts, technical assistance, or general product guidance, we'll work with you to provide a timely solution. You can also review our Warranty Policy for full coverage details.

If you ever need assistance, simply visit our Contact Us page and our team will respond as quickly as possible.

---

Why Local Warehouses Matter

Having local warehouses provides several important benefits:

• Faster delivery
• Easier logistics
• More reliable shipping
• Better protection for large furniture
• Convenient warehouse pickup
• Improved customer support

Instead of waiting for lengthy international shipping, many customers can receive their premium office chair within just a few business days.

---

Frequently Asked Questions

Where does Roctry ship from?

We currently ship from our Toronto warehouse in Canada and our U.S. West Coast warehouse, depending on your delivery location and product availability.

How long does shipping take?

For in-stock products:

• Canada: 1–7 business days
• United States: 1–6 business days

Delivery time depends on your location. See our Shipping Policy for more details.

Is shipping free?

Yes. Shipping is included in the purchase price for eligible delivery areas.

Can I collect my chair myself?

Absolutely. Warehouse pickup is available by appointment. Contact us to schedule.

What if my chair isn't in stock?

If your selected model requires custom production, our customer service team will provide an estimated production and delivery schedule before shipment. Reach out to us for the latest availability.

---

Shop with Confidence

Buying a luxury office chair online should be simple, transparent, and worry-free.

With local warehouses in Canada and the United States, fast delivery for in-stock products, shipping included, professional pallet protection, and dedicated after-sales support, Roctry is committed to making your experience as smooth as possible.

Whether you're furnishing a home office, executive workspace, or corporate office, explore our Executive Office Chairs collection—including the Ellis Leather Executive Chair and the Otto Leather Executive Chair—and discover premium comfort delivered quickly, safely, and professionally.

Prefer to shop in person? Learn why we don't have a showroom—and why that's actually good news for you.